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Consumer Traveler Today: May 8

05-08-2012

 

Consumer Traveler Today: Could United Airlines’ chaotic computer “cutover” have been avoided? 
 

Link to Consumer Traveler

Could United Airlines’ chaotic computer “cutover” have been avoided?

Posted: 08 May 2012 03:00 AM PDT

At United Airlines, they called it the “cutover.” It was the final and most difficult piece of the puzzle in the merger with Continental Airlines, and it involved combining two complex passenger reservations systems. But some United passengers referred to what happened in March as something else: chaos.
        

What we’re reading: Spirit bows to pressure, frequent fliers who flew too much, a business travel nightmare

Posted: 08 May 2012 02:00 AM PDT

Spirit bows to pressure from vets, frequent fliers who flew too much being investigated, a business travel nightmare landing in the wrong city