US Airways ranked number one in on-time performance, baggage handling and customer satisfaction among the major network carriers for May, according to the latest Transportation Department report -- a rare trifecta. It's even more impressive, considering that just a few years ago, the airline consistently ranked near the bottom of the list. I asked Kerry Hester, the airline's vice president for reservations and customer service planning, to shed some light on the numbers, and what they mean to passengers

EU 261 is a five-year-old law that establishes common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.